Shipping & Returns
We are private collectors, not golf retailers. These clubs come from our own collection and have been selected, owned and cared for by us over many years. We do not buy clubs for resale. We are simply making space and passing on some favourites to new owners who will appreciate them.
Returns and Refunds Policy
We are selling a small number of pre-owned and collectable golf clubs from a private collection.
These items are not being sold as new retail stock. They are used, collectable clubs and may show signs of age, previous use, refinishing, restoration, repairs, grip wear, shaft wear, marks, patina, bag wear or other cosmetic variation.
Each club is photographed individually and described as accurately as possible. We aim to include clear photographs, measurements, condition notes and any known relevant details. Buyers should review the listing carefully before purchasing and ask any questions before placing an order.
Private collection sales
These clubs are being sold from a private collection, not as part of a professional golf retail business.
For that reason, we do not offer change-of-mind returns, exchanges or refunds once an item has been purchased and delivered.
Please only buy if you are satisfied with the photographs, description, measurements and condition information provided in the listing.
Accuracy of descriptions
We make every reasonable effort to describe each club accurately and fairly.
Because these are older, collectable and pre-owned items, descriptions of condition are given in good faith and based on visual inspection and the information available to us at the time of listing.
Minor differences in colour, finish, wear, patina or appearance may occur due to lighting, photography, screen settings and the age of the item.
When we will consider a return
We will consider a return only if the item has been materially misdescribed, the wrong item has been sent, or there is another legal reason why a return should be accepted.
If you believe there is a problem with your order, please contact us within 7 days of delivery with:
- your order number
- a clear description of the issue
- photographs showing the problem
- photographs of the packaging, if relevant
We will review the issue fairly and respond as soon as reasonably possible.
Condition of returned items
Where a return is agreed, the item must be returned in the same condition in which it was received.
The club must not be played with, altered, cleaned, repaired, re-gripped, re-shafted, refinished, adjusted or damaged after delivery.
If an item is returned in a different condition, we may reduce or refuse any refund to reflect the loss in value.
Return postage
Unless we agree that the item was materially misdescribed or the wrong item was sent, the buyer is responsible for return postage.
Returned items should be sent using a tracked and insured service. The buyer remains responsible for the item until it is safely received by us.
Damage in transit
If an item arrives damaged, please contact us immediately and keep all original packaging.
We may need photographs of the item, the packaging and the shipping label so that the issue can be reviewed with the courier.
Contact
For any question about a listing or order, please contact us at:
[insert email address]
Please include your order number and the name of the club in your message.